Canceling Hotel Reservations

This article summarizes how to cancel and manage existing reservations within EventConnect.

Note: once your individual cancellation/lock date has passed, any changes will need to be made directly through the hotel. You will receive an email informing you of this date and also your booking/cancelation policy details.

Step #1 - Reservation Confirmation Email

When you make a reservation you will receive a confirmation email detailing your stay. At the bottom will be a button "View Reservation". Click on this button to go to your reservation details page.

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Step #2 - Edit Reservation Page

Now you will be on the "Edit Reservation" page. Here you can review and edit your reservation information such as your personal information, payment information, room details, and hotel specifics. 

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Step #3 - Canceling Your Reservation

To cancel a reservation click on the "Cancel Reservation" button below your reservation details. This is on the right side of the page, just under your reservation receipt. 

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We ask you to provide a reason why you are canceling your reservation. This information provides us better understanding and clarification to ensure we've done our best to accommodate you and your travel team.

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After you have canceled your reservation(s), you will receive an email confirmation for your records.