Understanding Your Hotel Cancelation Policy

This article will detail common misconceptions about hotel cancelation policies.


What to know.

Hotel cancelation policies are individual to each hotel and the reservation associated with it. These policies are not written by EventConnect nor are we responsible for enforcing them. EventConnect also has no power to change the details of these policies. When you initially booked accommodations, you agreed to the details of these policies before making a payment.

Each policy will include a cut-off date, once this date is reached you will not be able to change the credit card associated with the reservation or add room nights to your stay. 

Step #1 - Finding Your Reservation

Open the Reservation Confirmation email sent to you from EventConnect after making your initial reservation. At the bottom click the "View Reservation" button.

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Step #2 - Hotel Details Page

Scroll down to the Hotel Details section. You will see an outline of your stay as well as a section for your booking policy, hotel cancelation policy, and terms & conditions. Click on either of these for an expanded view of each policy. 

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Sample Booking Policy

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Sample Hotel Cancellation Policy

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