This article will detail common misconceptions about hotel cancelation policies.
Begin by locating your cancelation policy.
You will find your cancelation policy by opening the Reservation Confirmation email sent to you from EventConnect after you made your initial reservation. At the bottom click the "View Reservation" button.
Scroll down to the Hotel Details section. You will see an outline of your stay as well as a section for your booking policy, hotel cancelation policy, and terms & conditions. Click on either of these for an expanded view of each policy.
(Sample Booking Policy)
(Sample Hotel Cancellation Policy)
What to know.
Hotel cancelation policies are individual to each hotel and the reservation associated with it. These policies are not written by EventConnect nor are we responsible for enforcing them, EventConnect also has no power to change the details of these policies.
When you initially booked your accommodations you agreed to the details of these policies before making payment. Each policy will include a cut-off date, once this date is reached you will not be able to change the credit card associated with the reservation or add room nights to your stay.